This Privacy Policy explains how GarageGuys Junk Removal ("GarageGuys," "we," "us," or "our") collects, uses, and protects information when you visit our website, request a quote, or communicate with us about junk removal service.
Who We Are
GarageGuys Junk Removal is a local junk removal business serving the greater Seattle, Washington area. We collect quote requests and communicate with customers to schedule and perform junk removal services.
- Website: https://garageguysjunkremoval.com
- Email: hello@garageguysjunkremoval.com
- Phone: (206) 637-0890
- Location: Seattle, Washington
Information We Collect
We collect information that customers provide so we can request quotes, schedule jobs, communicate about service, and process invoices.
Information you submit through our website forms:
- Name
- Phone number
- Job type
- Preferred timing / when you want the job done
- The page URL the request came from
- The time the request was submitted
- The source of the request
Information collected when we communicate with you:
- Service address
- Photos of items to be removed, if you text or send them to us
- Email address, if you prefer to receive an invoice or pay by email
- Job details needed to quote, schedule, and perform the service
How We Use Information
We use the information we collect to:
- Respond to quote requests and provide upfront pricing
- Schedule and perform junk removal jobs
- Send invoices and payment links
- Manage our business records and customer service
- Improve our website and services
- Communicate with you about your request, scheduling, job updates, invoices, or related service matters
We use trusted tools to receive, organize, and manage quote requests and job information. In plain terms, when you submit a form it is delivered into our operational system so our team can follow up and take care of your job.
Photos and Text Messages
If you provide your phone number, we may call or text you about your quote request, scheduling, job updates, invoices, or related service communications. Message and data rates may apply. If you text us photos of your items, we use them to give you a faster and more accurate quote and to plan the job. You can ask us to stop texting at any time.
Payments and Invoices
We do not collect payments directly through this website. When payment is due, GarageGuys may send you a Stripe payment link or invoice. Stripe processes card payments and may offer pay-later / buy-now-pay-later options. Your payment card information is handled by Stripe and is not stored directly by GarageGuys on this website. Stripe's handling of your payment information is subject to Stripe's own terms and privacy practices.
How We Share Information
GarageGuys does not sell personal information. We share information only with trusted service providers that help us operate the business, such as:
- Website hosting
- Zapier (to receive and route quote requests)
- Internal operations and scheduling tools
- Messaging and email tools
- Stripe / payment processing
We may also share information if required by law or to protect our rights, safety, or property.
Data Retention
We may keep customer and lead information in our business records for scheduling, job history, customer service, invoices, and repeat service. We retain information for as long as it is reasonably needed for these purposes or as required by law.
Your Choices
You may contact us at hello@garageguysjunkremoval.com to request access to, correction of, or deletion of your information where applicable. You can also ask us to stop contacting you. We will respond to reasonable requests consistent with applicable law and our business and legal recordkeeping needs.
Cookies, Analytics, and Advertising Tools
We may use website analytics or advertising tools to understand website performance and improve our marketing. These tools may use cookies or similar technologies to collect basic, non-identifying usage information such as pages viewed and general location. You can usually control cookies through your browser settings.
Security
We take reasonable steps to protect the information we collect. However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security. Please avoid sending sensitive information that is not needed for your junk removal job.
Children's Privacy
This website is not intended for children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us information, please contact us so we can remove it.
Links to Other Websites
Our website or messages may include links to third-party websites or tools (for example, a Stripe payment page). We are not responsible for the privacy practices or content of those third parties. Please review their policies.
Updates to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the effective date above. Continued use of the website after changes are posted means you accept the updated policy.
Contact Us
If you have privacy questions or requests, contact us:
- Email: hello@garageguysjunkremoval.com
- Phone: (206) 637-0890
- GarageGuys Junk Removal — Seattle, Washington